Privacy Policy

Last Updated: January 2025

1. Introduction

Synquic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including payment processing through Razorpay.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, phone number
  • Company information
  • Billing and payment information
  • Project requirements and communications

2.2 Payment Information

Payment information is collected and processed by our payment gateway provider, Razorpay. We do not store complete credit card or debit card information on our servers. Razorpay complies with PCI-DSS requirements and applicable RBI guidelines.

2.3 Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

  • Processing payments and fulfilling orders
  • Providing and maintaining our services
  • Communicating with you about projects and services
  • Sending invoices and payment confirmations
  • Improving our website and services
  • Complying with legal obligations
  • Preventing fraud and ensuring security

4. Payment Processing

We use Razorpay as our payment gateway provider. When you make a payment:

  • Your payment information is processed securely by Razorpay
  • Razorpay complies with RBI Guidelines on Payment Aggregators
  • Transactions are subject to KYC/AML/CFT compliance requirements
  • Payment data is encrypted and securely transmitted

For more information about how Razorpay handles your data, please review Razorpay's Privacy Policy at https://razorpay.com/privacy/

5. Information Sharing and Disclosure

We may share your information with:

  • Payment Processors: Razorpay for payment processing
  • Service Providers: Third-party vendors who assist in our operations
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers or acquisitions

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet is 100% secure. Payment transactions are processed through Razorpay's secure payment gateway using industry-standard encryption.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Payment-related data is retained in accordance with applicable tax and financial regulations.

8. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at reach@synquic.com

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

14. Compliance

We comply with applicable data protection laws including:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • RBI Guidelines on Payment Aggregators and Payment Gateways
  • Payment and Settlement Systems Act, 2007
  • Prevention of Money Laundering Act, 2002