Refund and Cancellation Policy

1. Overview

At Synquic, we strive to deliver high-quality technology services that meet your expectations. This Refund and Cancellation Policy outlines the terms under which refunds may be issued and how cancellations are handled.

2. Service-Based Refund Policy

As we provide customized technology services and solutions, our refund policy is structured around the nature of the work performed and the project stage.

3. Refund Eligibility

3.1 Before Project Commencement

If you cancel before any work has begun on your project:

• 100% refund of deposit, minus a 5% payment processing fee
• Cancellation must be requested within 7 days of payment
• No work should have been initiated

3.2 After Project Commencement

Once work has begun:

• Refunds are calculated based on work completed
• You will be charged for all work completed to date
• Deliverables completed will be provided to you
• Remaining balance after deducting completed work and processing fees may be refunded

3.3 Service Not Delivered

If we fail to deliver services as agreed in the contract:

• You may request a full refund for undelivered services
• We will investigate the claim within 7 business days
• Valid claims will be processed within 15 business days

3.4 Non-Refundable Services

The following are non-refundable:

• Completed project milestones
• Third-party costs (licenses, hosting, domains, etc.)
• Consultation and discovery phase fees
• Custom development work that has been delivered
• Services rendered more than 30 days ago

4. Cancellation Policy

4.1 Client-Initiated Cancellation

You may cancel your project at any time by providing written notice to reach@synquic.com

Upon cancellation:

• We will cease all work immediately
• You will receive an invoice for work completed to date
• Any advance payment will be adjusted against completed work
• Excess payment, if any, will be refunded per this policy
• All project materials will be delivered in their current state

4.2 Synquic-Initiated Cancellation

We reserve the right to cancel a project if:

• Payment terms are not met
• You fail to provide necessary materials or feedback
• The project scope changes significantly without agreement
• There is a breach of our Terms of Service

In such cases, you will be charged for work completed, and any remaining balance will be refunded.

4.3 Mutual Cancellation

Both parties may agree to cancel the project at any stage. Refund terms will be negotiated based on work completed and mutual agreement.

5. Refund Process

5.1 Requesting a Refund

To request a refund:

• Send a written request to reach@synquic.com
• Include your project details and reason for refund
• Provide transaction ID and payment details

5.2 Refund Timeline

• Review Period: We will review your request within 7 business days
• Decision: You will be notified of approval or denial within 10 business days
• Processing: Approved refunds are processed within 7-10 business days
• Bank Transfer: Funds may take 5-10 business days to reflect in your account

5.3 Refund Method

Refunds will be processed through the original payment method via Razorpay. If the original payment method is no longer available, we will work with you to arrange an alternative method.

6. Payment Gateway Fees

All refunds are subject to payment gateway processing fees charged by Razorpay. These fees (typically 2-5% of transaction value) are non-refundable and will be deducted from the refund amount.

7. Chargebacks and Disputes

If you initiate a chargeback with your bank or credit card company:

• Please contact us first to resolve the issue
• Chargebacks may result in project termination
• We will provide documentation to your payment provider
• If chargeback is found invalid, you may be liable for costs incurred
• Valid disputes will be honored as per this policy

8. Warranty and Defects

If deliverables contain defects or do not meet agreed specifications:

• We will fix defects within the warranty period (typically 30 days after delivery)
• Report issues within 7 days of delivery for fastest resolution
• Warranty covers bugs and defects, not feature additions or changes
• If we cannot fix the issue, a partial refund may be considered

9. Subscription Services

For recurring subscription services:

• You may cancel at any time with 30 days notice
• No refund for the current billing period
• Service continues until the end of the paid period
• Unused portions of subscription fees are non-refundable

10. Force Majeure

Refunds will not be provided for delays or non-performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, war, or government actions. We will make reasonable efforts to resume services as soon as possible.

11. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Existing projects will be governed by the policy in effect at the time of agreement.

12. Compliance with Razorpay Guidelines

Our refund processing complies with:

• Razorpay's refund processing guidelines
• RBI Guidelines on Payment Aggregators
• Payment and Settlement Systems Act, 2007
• Consumer Protection Act, 2019

13. Dispute Resolution

If you are not satisfied with our refund decision:

• You may request escalation to senior management
• We will review the case again within 7 business days
• If still unresolved, disputes may be subject to arbitration as per our Terms of Service

14. Contact Information

For refund requests or questions about this policy, contact:

• Company: Synquic
• Email: reach@synquic.com
• Website: https://synquic.com

Please include your project reference number and transaction details when contacting us about refunds.