Terms of Service

Last Updated: January 2025

1. Agreement to Terms

By accessing or using Synquic's website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

Synquic provides technology services including but not limited to:

  • Web development and design
  • Mobile application development
  • Software consulting and solutions
  • Technology product development
  • Digital transformation services

3. Account Registration

To use certain features of our Services, you may be required to provide information and create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account

4. Payment Terms

4.1 Pricing and Fees

Prices for our Services are provided in project proposals or agreements. All fees are exclusive of taxes unless otherwise stated. You agree to pay all applicable taxes.

4.2 Payment Processing

Payments are processed through Razorpay, our third-party payment gateway provider. By making a payment, you agree to:

  • Provide valid payment information
  • Authorize Razorpay to process payments on your behalf
  • Comply with Razorpay's terms and conditions
  • Accept that payment processing is subject to RBI guidelines and applicable regulations

4.3 Payment Schedule

Payment schedules are defined in project agreements. Typical payment structures include:

  • Initial deposit upon project commencement
  • Milestone-based payments
  • Final payment upon project completion

4.4 Late Payments

Late payments may result in service suspension and may incur late fees. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

4.5 Payment Disputes

If you dispute a payment, you must notify us within 7 days of the transaction. We will investigate and respond within 15 business days.

5. Service Delivery and Scope

Project scope, deliverables, and timelines are defined in individual project agreements. Changes to scope may result in additional fees and timeline adjustments.

6. Intellectual Property Rights

6.1 Client-Owned Work

Upon full payment, you will own the final deliverables created specifically for your project, as defined in the project agreement.

6.2 Synquic Property

We retain ownership of:

  • Pre-existing intellectual property
  • Methodologies, processes, and frameworks
  • Reusable code libraries and components
  • Tools and software we develop independently

6.3 Portfolio Rights

Unless otherwise agreed in writing, we reserve the right to display your project in our portfolio and marketing materials.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the project. This obligation survives termination of the agreement.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that our Services will be performed in a professional and workmanlike manner. We will correct any defects in deliverables within the warranty period specified in your project agreement.

8.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNQUIC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

10. Client Responsibilities

You agree to:

  • Provide timely feedback and required materials
  • Respond to queries within reasonable timeframes
  • Ensure accuracy of information provided
  • Make timely payments as agreed
  • Comply with all applicable laws

11. Termination

11.1 Termination by Either Party

Either party may terminate the agreement with written notice if the other party breaches these Terms and fails to cure within 15 days.

11.2 Effect of Termination

Upon termination:

  • You remain liable for all fees for work completed
  • We will deliver work completed to date
  • Confidentiality obligations continue
  • Refunds are subject to our Refund Policy

12. Indemnification

You agree to indemnify and hold Synquic harmless from any claims arising from your use of our Services or violation of these Terms.

13. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from acts beyond reasonable control, including natural disasters, war, terrorism, riots, labor disputes, or governmental actions.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with an updated "Last Updated" date. Continued use of Services constitutes acceptance of modified Terms.

16. Compliance with Laws

Our payment processing complies with:

  • RBI Guidelines on Payment Aggregators and Payment Gateways
  • Payment and Settlement Systems Act, 2007
  • Prevention of Money Laundering Act, 2002
  • Information Technology Act, 2000
  • KYC/AML/CFT compliance requirements

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any project agreements, constitute the entire agreement between you and Synquic.

19. Contact Information

For questions about these Terms, please contact: